Common Issues

Login Issues

If you're having trouble logging in:

1. 1Verify you're using the correct email address
2. 2Check that Caps Lock is off when entering your password
3. 3Try resetting your password via 'Forgot Password'
4. 4Clear your browser cache and cookies
5. 5Try using an incognito/private window
6. 6Ensure your email is verified — check for a verification email

Page Loading Slowly or Not Loading

If pages are loading slowly or not at all:

1. 1Check your internet connection
2. 2Try refreshing the page (Ctrl+R or Cmd+R)
3. 3Clear your browser cache
4. 4Try a different browser (Chrome, Firefox, or Edge recommended)
5. 5Disable browser extensions that might interfere
6. 6Check if ZentBill is experiencing any service disruptions

Invoice Generation Issues

If you're having trouble creating or downloading invoices:

1. 1Ensure all required fields are filled (customer, at least one line item)
2. 2Check that product prices and quantities are valid (greater than zero)
3. 3Verify your company details are configured in Settings
4. 4For PDF downloads, ensure your browser allows pop-ups from ZentBill
5. 5If the invoice number shows as duplicate, check your numbering settings

Data Not Appearing

If recently entered data isn't showing up, try refreshing the page. Data in ZentBill is saved to the server in real time, so a simple refresh should display the latest records. If the issue persists, check your internet connection and try logging out and back in.