Sales Returns
Process customer returns and manage refunds.
1 min readUpdated 2025-12-01
Processing a Sales Return
When a customer returns goods:
- 1Go to Sales > Sales Returns from the sidebar
- 2Click 'Create Sales Return'
- 3Select the customer and reference the original invoice
- 4Select the items being returned and enter quantities
- 5Add the reason for return
- 6Click 'Save'
Impact of Sales Returns
A sales return increases your stock for the returned items and reduces the customer's outstanding balance. For GST compliance, you should issue a Credit Note alongside the sales return.
Tip:Create the Credit Note directly from the Sales Return page to keep the documents linked.